Podcast 0.5 - The Importance of Staff Communication for Business Growth
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[00:00:00] Hi there and welcome. For two decades, I've been a global speaker to big groups around the world. With my educational background in teaching and framework design has supported my strength to coach, to consult people with diverse backgrounds. Languages, unique communication styles, personalities, beliefs.
Taking all of this into consideration with each individual. By actively listening, I develop a framework that meets their individual needs, and I adapt my teaching style to better support their learning. Effective communication isn't about talking. It's about listening and understanding the unique needs and interests of your audience too.
Hi, I'm Irene McCann Braun. I'm an education specialist. I have worked in China, I've worked in Europe, I've worked in the Middle East. I've worked in the United States [00:01:00] and more globally.
I've had thousands of students through the years that I've worked with, and this experience has really given me the opportunity to learn, and to create frameworks for my classes, for my community, for my students to become better or at whatever it is that they wanna learn. The framework is really important.
It can expedite the process, it can help you understand and meet your goals faster with more clarity. So if you have any questions, let me know. I'd love to answer them for you.
Effective communication is an essential component of any successful business or organization. It can help build strong relationships with the community, with each other, with customers. The [00:02:00] communication can create a productive and positive and collaborative work environment and ultimately increase revenue.
Great communication can also get repeat customers. I live in a very small community, a very small island, and. We have our favorite restaurants we love to go to. There's two or three, and we talk about it all the time. My friends, my coworkers, my kids, we talk about, let's go to the same restaurants.
We love it for all these different reasons. That's why it's really important, because your people are gonna talk about, they're gonna talk about your business, or gonna talk about your whatever it is that you do. And in a community that is a powerful tool. So, do you relate to any of these questions?
How can I improve my communication skills? What are [00:03:00] some common communication barriers? And how can I overcome them? How can my staff, or how can I communicate more clearly and avoid misunderstandings? And think about this in terms of your staff, your team. What are the best strategies for communicating in a team or in a group setting?
Have you asked yourself or has your staff asked themselves? And I guarantee the staff is asking many questions and having these conversations inside their head or with each other. How is my non-verbal communication playing out? And what does that look like to the other person? And why is it important?
How can I listen better? And how can I speak better? And how can I improve my communication with others? One of the biggest problems multilingual staff have communicated to me, and I've worked with hundreds of them, is I wanna do my best, I wanna communicate more effectively,[00:04:00] especially in the moment when things are happening, I forget what it is that I wanna say.
I can't find the right word. So I'm not able to express myself the way I want to express my values. And so I end up not saying what it is I truly wanna say, or I stay silent or I stay quiet. So in your business or your organization, your staff, your multilingual staff has these, they have these feelings, they have these problems.
So, communicating more effectively in a professional setting on the fly, going fast during meetings, during presentations is really on their mind. And also, what are some effective conflict resolution strategies for improving communication relationships or at work? So are any of these questions on your mind or on their mind?
So why is staff communication important? That might seem very,
duh. Of course it's important. [00:05:00] Why wouldn't it be effective? Communication among staff is crucial. I was at a restaurant, And we were having a beautiful time and I ordered,
a meal that came with, a special sauce on the side, and I could not have eaten this meal without it. It was absolutely amazing and delicious.
I went back a week later and I asked for that same sauce, and they said, yes, of course you can have it. We're so happy that you love it, and so I just, I felt valued, I felt heard. was symbiotic, and it was just another beautiful experience at the same restaurant. I went back a third time a few days ago, and I ordered that same meal, and I wanted that sauce again.
It was so delicious. And this time they said, well, if we give it to you, we're gonna have to charge you. And that kind of as a customer kind of put me off. I wasn't excited about going [00:06:00] there anymore. I just felt like I didn't feel valued or heard, just kind of like, okay, now we know that it's, it's something that's wonderful and you've already ordered it a couple of times, but this time we're gonna, we're gonna start charging you for it.
So what are the values that you wanna communicate or you want your staff to communicate?
Good staff communication also helps to build trust among employees, not just customers. And it fosters a sense of teamwork. Number one, there was a study, clear company did a study. That found employees who feel that their voices are heard are like five times more likely to feel empowered and to perform their best work. Better decision making. Good staff communication also includes better decision making. A study by M I T Sloan Management Review found that companies or organizations that prioritize effective communication[00:07:00] had better decision making processes and frameworks and outcomes and just better decision making.
All around.
A study by Deloitte found that companies with highly effective communication practices had almost 50%. Lower turnover rates and higher employee engagement and buy-in, and all of those really important outcomes were just based on how the staff felt about communicating.
Thank you so much for listening and being part of this podcast. If you enjoyed it and you want more, if you have any questions, visit my social media channels. They are listed below the podcast and show notes, and I can be founded irene McCann consulting.com. Have a great week, have a great weekend.
Communicate well with each other.